FAQ

We get asked lots of questions every day and here's where we'll try to answer the most common ones.  If we haven’t answered your question, please contact us in the usual way.

Why is Jazz FM not on FM?

There are very few opportunities to broadcast on FM radio available. Instead, you can hear us at jazzfm.com, on DAB Digital Radio across the country and on digital television.

What is DAB?

DAB is an abbreviation for ‘Digital Audio Broadcasting’. It is a form of audio transmission that is in a digital, rather than analogue (such as FM/AM) format. A DAB radio can be purchased in all good electronic retailers for as little as £15 and is just one of the platforms that Jazz FM broadcast on. To find Jazz FM on DAB, simply select ‘autotune’ on your radio and we should appear automatically. You can find out more about DAB Digital Radio at www.digitalradionow.com.

I have a DAB Digital Radio but I can’t find you?

We broadcast across the UK on DAB. Tune your radio to 'Jazz FM National'. Find out more about DAB at  www.digitalradionow.com.

Do you have any plans to broadcast on DAB to my area?

We are always looking at ways in which we can effectively increase our coverage – it's certainly possible that extended DAB coverage is one way in which this might happen. Check back here for news, or drop us a line to enquire.

I’m having trouble listening online, why?

If you are having trouble hearing the audio feed, there is likely to be a simple solution to the problem. The most common problem is that your computer does not have the correct software installed. All the software required is completely free and there's a list of links below:

For PC users:

For Mac users:

• MacOS X 10.1 – 10.6

• Browser: Safari

• You must have Adobe Flash installed (http://get.adobe.com/flashplayer/ )

If you're having trouble with our pop-up player or you have a device where you need to have a direct stream address, just try the following::

• AAC (supported by most media players and phones): http://listen.onmyradio.net:8000

or http://listen.onmyradio.net:8050 (Broadband)

• MP3 (widely supported): http://listen.onmyradio.net:8002

If you're using an internet radio device such as the Sonos or Reciva radios, you can manually add those links to listen if the directory has not updated.

How can I get my music on Jazz FM?

We're always keen to hear new groups and new music. If you think your tracks would sound good on Jazz FM, you can find out how to submit music to us here. We accept both electronic and postal submissions but unfortunately cannot return any materials you send us.

How do I complain?

Jazz FM is licenced by OFCOM. We are are under obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners.

If you hear something you think is wrong, in the first instance, please send us a message as we'd like to help put things right. You can contact us here.

If you're still unhappy after contacting us, you can make a formal complaint to OFCOM.

Ofcom Contact Centre, Riverside House, 2a Southwark Bridge Road, London SE1 9HA

Tel: 0845 456 3000 (local rate) Email: [email protected]

Can you help promote my band’s gig?

Yes! We have our very own Jazz FM Live section that you can add your event to. It's very easy to use and can be found here.

Can I get in touch with a presenter?

All of Jazz FM’s presenters can be contacted via their own profile pages which can be found in the ‘Presenters’ section. Here you can also find out lots of interesting information about the presenters including their blogs and show times.

I’ve missed my favourite show! Can I hear it again?

We make available some of our programmes on-demand at our Audio on Demand page.

What competitions do you have running at the moment?

We often have many competitions and special offers available for Jazz FM listeners. All of this information can be found in the ‘Win’ section of the website.

Do you offer work experience?

As we’re still a relatively new station, we unfortunately are not currently offering any form of work experience or internships.

How can I get a job at Jazz FM?

We advertise all vacancies through the usual media channels such as Radio Today, Media Guardian, The Radio Magazine and Media UK.

 
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