We get asked lots of questions every day… here’s where we try to answer the most common ones.  If we haven’t answered your question, please contact us in the usual way.

Why is Jazz FM not on FM?

The FM airwaves are currently full, which means there are very few opportunities to broadcast on analogue radio. Instead, you can hear us on DAB Digital Radio, through the internet and digital television.

What is DAB?

DAB is an abbreviation for ‘Digital Audio Broadcasting’. It is a form of audio transmission that is in a digital, rather than analogue (such as FM/AM) format. A DAB radio can be purchased in all good electronic retailers for as little as £15 and is just one of the platforms that Jazz FM broadcast on. To find Jazz FM on DAB, simply select ‘autotune’ on your radio and, if you’re in the coverage area, we should appear automatically. You can find out more about DAB Digital Radio at www.digitalradionow.com. You can also enter your postcode to check if you should be able to receive us.

I have a DAB Digital Radio but I can’t find you?

We broadcast to over half the country on DAB (to the London, the West Midlands, the North West and Glasgow. if you live nearby to one of those areas its worth checking your postcode at www.digitalradionow.com.

Do you have any plans to broadcast on DAB to my area?

It’s still very early days for Jazz FM, so we haven’t made any further plans to grow our DAB coverage at the moment. It is, however, our desire to broadcast to the whole country.

I’m having trouble listening online, why?

If you are having trouble hearing the audio feed, there is likely to be a simple solution to the problem. The most common problem is that your computer does not have the correct software installed. All the software required is completely free, there’s a list of links below.

For PC users:

• Operating System: Windows 95 or higher.
• Browser: Internet Explorer version 4, 5, 6 or 7. (Note: versions 3 and below are not compatible). Firefox 2 & 3 are also compatible.
• Browser Plug-in: Windows Media Player 6.4 or higher. (Note: version 7 is not compatible with Windows ‘95)
• Download Microsoft Internet Explorer.
• Download Windows Media Player.
• Download Firefox.

For Mac users:

• Download Flip4Mac http://www.microsoft.com/mac/products/flip4mac.mspx.
• This is a QuickTime plugin that allows you to play Windows Media streams such as ours.
• Install Flip4Mac – you may need to restart your browser or computer.
• Go to the Listen page, and click the play button to start the stream.

Or alternatively for PC, Mac or Linux you can use VLC (http://www.videolan.org/vlc/)

If you’re having trouble with our pop-up player or you have a device where you need to have a direct stream address, just try one of the following::

• Windows Media: http://www.jazzfm.com/listen/jazz_1.asx
• AAC (supported by most media players and phones): http://mp3-jazz.as34763.net/listen.pls

How can I get my music on Jazz FM?

We’re always keen to hear new groups and new music. If you’re sure that your tracks would sound good on Jazz FM, then you can find out how to submit music to us here. We can accept both electronic and postal submissions, however we’re afraid we cannot return any materials you send us.

How do I complain?

Jazz FM is licenced by OFCOM. We are are under obligation not to broadcast material which is unfair, harmful or likely to cause offence. OFCOM regulates this principally by acting upon complaints received from listeners.

If you hear something you think is wrong, in the first instance, please send us a message as we’d like to help put things right. You can contact us here.

If you’re still unhappy after contacting us, you can make a formal complaint to OFCOM.

Ofcom Contact Centre, Riverside House, 2a Southwark Bridge Road, London SE1 9HA
Tel: 0845 456 3000 (local rate) Email: contact@ofcom.org.uk

Can you help promote my band’s gig?

Yes! We have our very own gig guide that you can add your event to. It’s very easy to use and can be found here.

Can I get in touch with a presenter?

All of Jazz FM’s presenters can be contacted via their own profile pages which can be found in the ‘presenters’ section. Here you can also find out lots of interesting information about the presenters including their blogs and show times.

I’ve missed my favourite show! Can I hear it again?

We make available some of our programmes available on-demand at jazzfm.com/listening.

What competitions do you have running at the moment?

We often have many competitions and special offers available for Jazz FM listeners. All of this information can be found in the ‘features’ section or the ‘prizes’ part of the website.

Do you offer work experience?
As we’re still a relatively new station we unfortunately are not currently offering any form of work experience or internships at this time.

How can I get a job at Jazz FM?
We advertise all vacancies through the usual media channels such as Radio Today, Media Guardian, The Radio Magazine and Media UK.